Otneil Alvarez and his entire crew were fantastic. They were professional, punctual, extremely fair and thorough. Otneil was responsive every time I called and either made himself available to talk to me or texted me right back to coordinate a time we could talk.
I received three quotes for a new roof on my 1926 bungalow and, although Alvarez was not the low bid, I made the decision to go with them based upon my discussions with the Owner - Otneil. I have been in the construction business for over 20 years as an architect and I have developed an ability to recognize an excellent contractor when I see one. Its not that the other guys were bad -- its just that Otneil went above and beyond in explaining the process. He was extremely passionate about his profession and I respected that from the beginning.
As I stated his quote was the second the lowest bid provided. However, he was the only one who stated that he didn't like to nickel and dime his customers at the end of the job for additional materials (such as wood). He included 150 linear feet of wood in his quote while others either included none or a minimal amount. Having a home built in 1926 with tons of exposed ratfters, I knew that wood replacement would be extensive on this job. Had I gone with the low bid, I would have paid more in the end for all of the additional wood. They actually ended up using more than the 150 linear feet included in the bid as 6 full sheets of plywood were required under the roof membrane. Otneil charged NOTHING for the additional plywood. Otneil estimated one day for the re-roofing of my house. Because of the additional work they had to do to replace the rotten wood, the work progressed into the afternoon of a second day. Otneil charged NOTHING for the additional 3/4 day to finish my roof.
On top of the great job they did, they also hauled away an old wooden play set that I had just taken down in my backyard.
My only problem is now my roof looks so great I need to get in gear and get the rest of the house looking better to match it! Call this guy -- he has his customer's best interests at heart, he knows what he is doing and better yet.... he loves what he is doing.
I had referred Otneil and Alvarez Roofing a few times prior for clients at the recommendation of another agent in my office. They were all satisfied with his service and so I contacted him when it was time to do a complete replacement of our own roof. He was very competitive, and encouraged me to get 2 more bids, which I did. Besides the fact that he was genuine, trustworthy and knowledgeable, and his presentation was excellent, neither of the other 2 bids even followed up with me to see if I had questions. We hired him. He and his crew were on time and professional, and they completed the roofing replacement within the days he told us. They were polite and cleaned up after themselves, and Otneil himself followed up with us after to make sure that we were satisfied. As a REALTOR, I am very particular with who I use on my own, as well as which service providers I refer to clients. Alvarez is top-notch, fair and quality. I RECOMMEND THEM. Excellent job, thank you!
I highly recommend ALVAREZ HOME REPAIRS. A truly professional company that stands by their work. I researched other roofing roofing companies on Angies list and other places and decided to go with ALVAREZ HOME REPAIRS due to their strong reputation. I almost went with another bid that initially came in lower but decided not to based on reviews that the other company had many surprise costs that would end up on the final bill. This seems to be the norm in this industry. Not with ALVAREZ HOME REPAIRS. They stood by their bid and assured me we would be made aware and provided proof of any additional cost. Much to my delight there were no hidden surprises and cost was right at the estimate.
I called several other companies for roofing work over the last few years and none of them matched the great service and attention I was shown by Otniel and the rest of his workers. It was so hard just to get a quote from the other companies. Otniel either answered the phone or called me back within a few minutes every time called him.They truly take pride in their work and it shows.
Job was finished in one day to my pleasure. Otniel explained the the different options I had clearly and didn't try to only direct me to the higher priced options.
I will recommend and use this company for all my roofing needs in the future.
Work Description: The entire roof was stripped, new wood precisely placed where needed, covered entire roof with "Peel and Stick", new Tar around all vents & the entire roof edge, new Drip Rail & Lead Vent covers, very precisely measured & marked chalk lines.
Comments: Having worked construction myself, all phases, from site-prep to exterior, interior, cabinetry & trim and even underwater (as a diver) I have seen all levels of very good to shoddy work. Alvarez Home Repair re-shingled my 42 squares roof (about 3,300 sq ft). I have seldom seen such care and attention to detail. Done far better than a major company (HD) planned to do. I believe in advertising the bad & good, whereby we customers can run the bad out of business & the good can survive and prosper, as they should. Alvarez Home Repair (and Roofing) is DEFiNITELY in the VERY BEST category. I heartily recommend this company with no reservations. And his PRICE was also THE BEST. The owner even came out to inspect the job DURING the 3/6/2014 DOWNPOUR even though I told him it was not necessary. His crew was polite, considerate & communicative, Cleanup very well done. FIVE STARS plus.